Frequently Asked Questions (FAQ)

This page has answers to general questions about ShareThis and our services. If you have a question specific to a tool, be sure to check out our FAQs for Share Widget, Analytics, CountsAPIs and SQI.
How is the ShareThis Publisher Key used?
The Publisher Key uniquely identifies a publisher and should be used across all the products and domains used by that publisher. Data is tracked and reported back to the publisher in ShareThis analytics. To get separate reports per domain, publishers have to register each domain.
You can easily add a new domain to your ShareThis Analytics by using the “Manage Domains” option displayed in your ShareThis Account. ShareThis Analytics will display reports for each of your domains separately.
How do I change the password to my ShareThis account?
Once you login to ShareThis, you can change your password from here:
http://ShareThis.com/account/changepassword
How do I install the ShareThis toolbar in my browser?
You can install the ShareThis toolbar by clicking on the “Get The Toolbar” button in the ShareThis toolbar page. You can access this page by clicking on the relevant browser link in the ShareThis toolbar list displayed at the bottom of the www.sharethis.com page.
Would you consider adding a new service to your widget?
If you would like to submit a request for adding a new service to the ShareThis widget you can do so here: http://ShareThis.com/publishers/submit_service Our product team will review your request and consider it for future versions of the ShareThis widget.
Can I sign in ShareThis using Facebook as a page?
Facebook doesn't allow 3rd party applications to perform OAuths using Facebook as a page (e.g. when you selected to use Facebook as a page instead using it with your own Facebook account). You need change your Facebook settings to use Facebook as a user to be able to OAuth with Facebook.
How do I add a Google Analytics ID to my ShareThis account?
Once you login into your ShareThis account, you can add the domain along with the Google Analytic ID in the “Manage Domains” section available in your account page or at this location http://sharethis.com/account/domains
What should I do when the custom options do not cover my requirements?
If the custom options do not meet your requirements, you can always take advantage of our various APIs. You can read more about it here:
http://help.sharethis.com/api/api-overview
Does ShareThis support accessibility and is the widget 508 compliant?
While we try to make our products use the best practices for accessiblity, we are not currently 508 compliant. We do plan to make our products 508 compliance soon. If you have specific questions or concerns, please reach out to us at support@sharethis.com.
Why can't I see the Influencer Report and the Share Map in ShareThis Analytics anymore?
The Influencer and ShareMap have been removed from the ShareThis Analytics dashboard. We are improving these features to provide you with the tools you need to make better business decisions regarding social engagement on your site. For questions or feedback, please contact us at support@sharethis.com.
Why can't I access MyShares anymore?
MyShares is temporarily unavailable as we improve it to arm with more insights taking in all your feedback. For questions or additional feedback, please contact us at support@sharethis.com.